Frequently Asked Questions

How do I get started? +
Send us your video link, choose your package, and tell us what platforms you want the clips for. We’ll review the video and let you know the next steps.
What is the difference between the basic and enhanced packages? +
The basic package is for clean, simple clips using a small number of preset styles. The enhanced package includes more styling, stronger hooks, branded captions, light effects and more manual editing.
How long does it take? +
Most standard jobs are delivered within 48 hours after we receive your video and instructions. Larger or enhanced editing jobs may take longer.
Can I request changes? +
Yes. Standard packages include one round of minor amendments (caption fixes, small crop adjustments, title changes or trimming). Major re-edits or style changes may be charged separately.
What counts as a major change? +
Major changes include changing the whole style after editing, requesting a full re-edit, choosing completely different sections, adding complex effects, or multiple rounds of revisions.
Can I send brand colours or a logo? +
Yes. You can send your logo, brand colours, fonts or examples of clips you like. Basic packages keep branding simple, while enhanced packages allow for more custom styling.
Do you write captions for posting? +
Yes, we can provide suggested post captions, hooks and titles if included in your package.
Do you post the clips for me? +
Usually no. We deliver the finished clips for you to post. Social posting or scheduling may be available as an add-on.
How will I receive the clips? +
We usually deliver finished clips via a Google Drive, Dropbox or download link.
What if the AI chooses bad clips? +
That is why we manually review the output. We do not simply export everything the AI creates; we choose the strongest clips and tidy them before delivery.
Can you guarantee views or engagement? +
No. We can make your clips clearer and sharper, but we cannot guarantee views, followers, sales or viral results.
Who owns the finished clips? +
You own the finished clips once the job is paid for, provided you had the right to use the original video and any supplied materials.
Do I need permission to use the original video? +
Yes. You must own the video or have permission to use it. Please do not send copyrighted content you do not have rights to use.
Can you work with podcasts? +
Yes. Podcasts are ideal for this service, especially video podcasts, interviews and expert discussions.
Can you work with webinars? +
Yes. Webinars, training sessions and presentations can often be turned into useful short clips.
Can you work with businesses? +
Yes. This service is designed for Australian businesses, creators, consultants, coaches, podcasters and content teams.
Where are you based? +
AI Clips is operated by Square Deals Pty Ltd, based in Australia.
Do you use AI or humans? +
We use a hybrid approach: AI for speed and transcription, and professional editors for the final polish.
How many clips will I receive?+
The number of clips depends on the package you choose. Most packages include a fixed number of finished short clips from one long-form video, delivered ready to post. Typically, 10-20 clips will be delivered, ready to post, depending on editing time involved.

Have more questions? Contact our team